Specialized support and maintenance services to guarantee end-user satisfaction and operations continuity. Design the service according to your project needs.
What our outsourced development team can do for you
At Cafeto, we create, develop, and implement a support model that guarantees the success of your operation.
With us, your company can feel confident and supported since the flexibility of our software maintenance service allows us to create a support team according to your needs. We can perform hourly coverage 24 hours/7 days a week or any other required time.
Incident management is responsible for proactively detecting incidents, alerting the support engineering team to identify the problem, analyze causes, and provide a quality solution.
Creating a new user, assigning permissions, installing an app, or generating a report, can be some of the many requests a user may make during operation. To handle and manage these software maintenance service requests, our support engineer team has the expertise to do so efficiently and on time.
Your customers don’t need to be affected by service interruptions caused by changes in the configuration of their apps. Our team of specialized engineers is trained to follow a change management process allowing them to modify the service configuration, manage existing services and execute improvements in a controlled way.
Build your dream team of engineers specializing exclusively in software maintenance services and support for your long-term projects.
Cross-Platform Mobile App
Virtual Tradeshows platform sought support to develop and enhance their DX for online event customers. They launched an agenda tool and scheduling features with unique characteristics that help improve the event organization and the possibility of interaction between attendees.
Patients with chronic kidney disease (CKD) often require multiple classes of drugs, being at significant risk for developing drug interactions. This healthcare multinational developed a next-gen mobile solution that aids nephrologists in prescribing medication, thus reducing interaction risk.
